Responding to hate comments

In "The Art of Social Media" Guy Kawasaki talks about responding to comments. He talks about receiving negative feedback and advises us to not get into long arguments with the commenters. He introduces the strategy of going three rounds in such situations.

Going three rounds means responding to their comment then hoping that they are satisfied by your response. If they are not satisfied with it there is no good in arguing with them any further. If the commenter doesn’t stop criticizing or trying to pick a fight, then you should simply ignore or delete their comments or block that user. Internet has become an integral part of our lives now and one of the reasons why we love it is because it helps us practice freedom of speech. Most of the people tend to take advantage of freedom of speech and do not hesitate turning feedback into hatred. Some people feel safer behind the screen and in front of a keyboard so they post comments that they would never make in real life.

Internet is already very toxic so we should not hesitate from ignoring and deleting their comments and blocking such people. Whether it is to save our company from defamation or save ourselves from the toxicity, we should not let these people think that their negative comments hold power.

Picture Credits: Health